BOOKING TERMS AND CONDITIONS

The following rules are intended to ensure the comfort and safety of all our Guests during their stay.

RULES

1. The hotel day runs from 2:00 p.m. until 11:00 a.m. the following day. Guests who do not check out by 11:00 a.m. will automatically be charged for an additional night.

2. On the day of departure, the Guest is required to leave the key at reception or in the white key box located next to the reception desk. A fee of PLN 100 is charged if the Guest loses the key.

3. Smoking is strictly prohibited throughout the ApartHotel Gostyń Complex. This applies to both the rooms and the stairwells. Smoking is permitted only in designated areas, i.e. in the courtyard. Guests who breach the smoking ban will be charged a room-refreshing fee of PLN 500.

4. Quiet hours are in force from 10:00 p.m. until 7:00 a.m. The conduct of ApartHotel Gostyń Guests and of third parties must not disturb the stay of other Guests. Hotel staff may refuse to allow anyone who breaches this rule to continue their stay, even during an ongoing hotel day.

5. Persons not registered at the property are required to leave it by 10:00 p.m. Responsibility for visitors rests with the persons receiving them. Lending an apartment/bed to persons not registered at the property is prohibited. Each breach of this clause will result in a charge of PLN 100.

6. Bringing animals into the ApartHotel Gostyń Complex is strictly prohibited. Guests who breach this clause will be charged a room-refreshing fee of PLN 300.

7. Conducting any kind of commercial activity on the premises is prohibited, in particular any activity prohibited by law. In the event of a breach of this prohibition, the property's staff are entitled to terminate the Guest's stay.

8. Please report any faults in the rooms to the property's staff on the day of arrival. If no report is made, the room is deemed to be free of faults and damage.

9. The Guest of ApartHotel Gostyń bears financial liability for any damage to or destruction of the property's furnishings and technical equipment caused through their fault or that of their visitors.

10. ApartHotel Gostyń accepts no liability for the loss of or damage to a car or any other vehicle belonging to the Guest.

11. ApartHotel Gostyń is liable for the loss of or damage to items brought in by persons using its services to the extent set out in Articles 846–849 of the Polish Civil Code, provided that such items were kept in a locked space. A locked space means a private room locked with a key or a locker secured with a lock.

12. The apartment door must be locked every time the apartment is left.

13. For fire-safety reasons, it is prohibited to use immersion heaters, cookers, heaters and other similar devices in the rooms that are not part of the property's equipment. This does not apply to phone chargers or other consumer electronics. The use of open flames anywhere on the premises is strictly prohibited, in particular pyrotechnic materials (e.g. fireworks, firecrackers, etc.). Guests who fail to comply with this prohibition may be charged a penalty of up to PLN 1,000.

14. Personal belongings left behind by a Guest at the property will be sent to an address indicated by the Guest. If no such instruction is received, ApartHotel Gostyń undertakes to store these items for a period of 3 months.

15. If the room is not vacated by 12:00 noon, the property's staff are entitled to enter the room in the Guest's absence, pack their belongings and move them to the luggage room.

16. The Guest is required to keep all common areas of the property clean.

17. ApartHotel Gostyń provides: bed linen, towels, access to a hairdryer, a washing machine, an iron, an ironing board, WiFi and a cot for children.

18. The property is monitored by CCTV and is under 24-hour supervision by a security agency.

19. Any request for an invoice must be made on the day of arrival. An invoice may be issued no later than on the day of payment. After that deadline, an ApartHotel Gostyń employee is entitled to refuse to issue an invoice.

BOOKING CONDITIONS

1. Minicentrum Gostyń sp. z o.o., hereinafter referred to as the ApartHotel, accepts bookings made:


6. A booking at the ApartHotel is confirmed by the person making the booking paying a deposit (Polish: *zadatek*) into the ApartHotel's account given in the e-mail, no later than 7 days before the start of the stay.

7. The amount of the deposit, corresponding to the value of the entire order, is stated in the offer sent to the booker's e-mail address. The deposit amounts to 50% of the value of the booking.

8. The ApartHotel sets a deadline of at least 7 days before the start of the stay for payment of the deposit; within that period the client is required to pay the deposit into the account in order to secure the booking. If the deposit has not reached the ApartHotel's account by the set deadline, the booking is treated as null and void.

9. The date of payment of the deposit is the date on which the amount is credited to the ApartHotel's bank account, or the date on which cash is received by the hotel's cash desk together with the payer's details, i.e. first name and surname or company name.

10. The ApartHotel will confirm receipt of the payment in accordance with the applicable regulations and, at the Guest's request, will issue a VAT invoice using the details provided in the booking enquiry.

11. From the date the deposit is credited to the ApartHotel's account, the booking becomes an order and has the status of a guaranteed booking.** The stated dates of the stay and the services ordered are binding on both parties, i.e. the ApartHotel and the Guest.

12. In the event of a no-show, or of the client failing to provide information about a change of dates or a full cancellation of services less than 7 days in advance, the ApartHotel will retain the deposit paid.

13. The client pays the remaining amount for the stay at the ApartHotel on the day of arrival at reception – before the stay begins. Payment of 100% of the price for the stay constitutes the conclusion of a contract between the client and the ApartHotel for the stay as ordered.

14. A Guest's refusal to pay 100% of the value of the stay on the day the stay begins constitutes the Guest's withdrawal from the booking, and the ApartHotel will retain the deposit paid.

15. The ApartHotel is entitled to require the Guest to pay a security deposit of up to 50% of the price of the stay. The security deposit is returned to the client after the stay ends. In the event of destruction, damage or missing items in the room to which the security deposit relates, it is reduced by the value of the losses. Where the losses exceed the security deposit paid, the ApartHotel will charge the Guest the equivalent of the room rate for the entire period during which the room is out of use.

16. A Guest's refusal to pay the security deposit is equivalent to cancelling the booking and constitutes withdrawal from the booking. The ApartHotel will retain the deposit paid.

17. In order to use "charge to room" payment for additional services ordered at the ApartHotel – i.e. in the form of hotel credit payable at reception on departure – the client is required, on the day of arrival at the ApartHotel reception, to authorise a payment card for an amount of no less than PLN 200 or to lodge a cash security deposit of that amount.

18. The contract constituted by the order together with the booking confirmation expires on the day the Guest departs from the ApartHotel, and no later than the date stated in the order.

*Provisional (conditional) booking – non-guaranteed:** a booking that the ApartHotel will hold in its inventory only until another Guest, who is prepared to pay a deposit into the ApartHotel's account, enquires about that offer (as regards the dates, the inventory or the period).

*Guaranteed booking: the services ordered and secured by a deposit paid by the Guest will be ready for their arrival on the dates and to the extent specified in the booking. The Guest may begin their stay at any time during the first hotel day of the period covered by the deposit. In the event of a no-show during the first hotel day, the ApartHotel will not be bound by the booking and will retain the deposit paid.

* In the event that accommodation facilities are closed by the Government of the Republic of Poland in order to prevent the spread of the SARS-CoV-2 epidemic, the Guest will receive, for the prepaid funds, a value voucher valid for one year for use at ApartHotel Gostyń.

CANCELLATION CONDITIONS

The client may cancel a booking at any time.

1. A booking may be cancelled free of charge up to at least 14 days before the Guests' arrival.

2. Cancellation of a booking must be made in writing, otherwise it is invalid.

3. Cancellation of a provisional, non-guaranteed booking is not required. It will nevertheless make the work of the ApartHotel reception easier.

4. Cancellation by the Guest of a guaranteed booking after the deposit has been paid:

• if a guaranteed booking is cancelled 90 or more days before the planned start date of the stay, the ApartHotel will refund the deposit less bank charges;

• if a guaranteed booking is cancelled less than 90 days before the planned date of arrival and the start of the stay, the money paid is non-refundable, i.e. the ApartHotel will retain the deposit paid;

• if a non-refundable guaranteed booking is cancelled, the ApartHotel will retain the entire payment;

in the event that the property is closed by the Government of the Republic of Poland in order to prevent the spread of the SARS-CoV-2 epidemic, the Guest will receive, for the prepaid funds, a value voucher valid for one year for use at ApartHotel Gostyń. The ApartHotel may, however, offer the client alternative dates for the stay within 90 days, subject to room availability. If, however, the booking relates to days from Monday to Friday, the money paid is neither refundable nor transferable to another booking.

5. Any change to the booking dates referred to in point 3 depends in each case on the ApartHotel's individual assessment of the situation and on whether the change can be made. The ApartHotel stipulates that a change to the dates of the stay must not expose the ApartHotel to losses, and that a Guest's request to change the dates of the stay is in no way binding on the hotel.

6. If the Guest shortens their stay, the ApartHotel does not refund the costs of unilateral withdrawal from the contract concluded.

7. Cancellation of a booking made through booking.com and other online intermediaries is governed by the rules set out on the intermediaries' websites.

8. Disputes between the client and the ApartHotel will be heard by the court having jurisdiction over the registered office of Minicentrum Gostyń Sp. z o.o.

Kind regards,

**ApartHotel Gostyń Reception**
ul. Ks. Olejniczaka 2, 63-800 Gostyń
Tel. +48 665 25 00 25
E-mail: recepcja@hotelgostyn.pl
[www.hotelgostyn.pl